CampusDesk

    School complaint management with CampusDesk

    CampusDesk is Acadika's school complaint and ticket management module. Staff, students and parents raise complaints or requests, AI categorises and prioritises each one, and the office assigns it, adds comments, resolves it and closes it. Stats show what is still open. It is part of the Core plan, and Nova can manage tickets on the Staff AI plan.

    See pricing

    Included in the Core plan and above, from ₹10,000/year + ₹3 per student per month (+ GST).

    What you get with Acadika

    One place for requests

    Complaints and requests from staff, students and parents are kept as tickets instead of scattered across calls and chats.

    AI categorises

    Each ticket is sorted into a category automatically, so it reaches the right desk.

    AI prioritises

    Urgent tickets are marked, so the office sees what to handle first.

    Assign and comment

    Assign a ticket to a person and keep the discussion on the ticket.

    Resolve and close

    Mark a ticket resolved, then close it, so the record shows what happened.

    Stats and Nova

    See ticket stats at a glance. On Staff AI, ask Nova to create, assign, resolve or close tickets.

    How it works

    1. 1

      Raise

      A staff member, student or parent raises a complaint or request.

    2. 2

      Sort

      AI suggests a category and priority.

    3. 3

      Assign and discuss

      The office assigns it to the right person, who adds comments.

    4. 4

      Resolve and close

      Resolve the ticket, then close it. Stats update.

    How should a school manage complaints and requests?

    Give every complaint a record, an owner and an outcome. A ticket system does this: each issue is logged once, assigned to one person, discussed on the ticket, and closed when resolved. CampusDesk adds AI to the first step, so the office does not have to read and sort every message by hand.

    Frequently asked questions

    Log every complaint as a ticket with an owner and a status. Acadika's CampusDesk does this, uses AI to categorise and prioritise each ticket, and lets the office assign, comment, resolve and close it.

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    See Acadika running on your school's data

    Pilot schools get special pricing and help moving their data in. Tell us about your school.

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